Privacy Policy

This Privacy Policy outlines how Netracom Pty Ltd ("Netracom", "we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or services, you consent to the practices described in this policy.

Last updated: June 2025. This policy applies to netracom.au and ca.netracom.au.

1. What Information Do We Collect?

We collect personal information when you register an account, place an order, raise a support ticket, or otherwise interact with our services. This may include:

• Name and contact details (email address, phone number, postal address).
• Billing information (processed securely via our payment providers — we do not store full card details).
• Domain registration details (required for WHOIS registration and auDA compliance for Australian domains).
• Technical information (IP address, browser type, device identifiers collected via cookies and server logs).
• Support correspondence and any information you provide when contacting us.

You may visit our website without providing personal information; however, some features require account registration.

2. How Do We Use Your Information?

We use the personal information we collect to:

• Provision, manage, and support the services you have purchased.
• Process payments and send invoices, receipts, and renewal notices.
• Register domain names on your behalf with the relevant registries (including auDA for .au domains).
• Respond to your support requests and enquiries.
• Comply with our legal obligations under Australian law.
• Send transactional and service-related communications (e.g., renewal reminders, maintenance notices).
• Improve our website and services based on usage analytics.

We will not use your information for direct marketing purposes without your explicit consent, and you may opt out at any time.

3. How Do We Protect Your Information?

We implement a range of security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted to and from our websites.
• Secure storage of personal data on servers located in Australian data centres.
• Access controls limiting staff access to personal information on a need-to-know basis.
• Regular security assessments of our systems and infrastructure.

Payment card information is processed by our payment gateway providers and is not stored on Netracom's servers after a transaction is completed.

4. Do We Use Cookies?

Yes. We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies used on our site include:

• Essential cookies — required for the client portal and checkout to function.
• Analytics cookies — used to understand how visitors interact with our website.

You can control cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of our client portal.

5. Do We Share Your Information with Third Parties?

We do not sell or trade your personal information. We may share your information with trusted third parties only where necessary to deliver our services, including:

• Domain registries and registrars — your details may be submitted to auDA and other registries as required by domain registration rules.
• Payment processors — to process your payments securely.
• Hosting infrastructure providers — to provision and operate the services you have purchased.
• Legal and regulatory bodies — where we are required to disclose information by Australian law.

All third-party service providers are bound by confidentiality obligations and are required to handle personal information in accordance with applicable privacy laws.

6. Disclosure of Information to Overseas Recipients

Where it is necessary to disclose your personal information to an overseas recipient (for example, to an international domain registry), we will take reasonable steps to ensure the recipient handles your information in a manner consistent with the Australian Privacy Principles. By providing your personal information, you consent to such transfers where necessary for service delivery.

7. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our website and services are intended for individuals aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us with personal information, please contact us and we will remove it.

9. Your Rights and Choices

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date information.
• Make a complaint if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details in section 11. We will respond to access and correction requests within 30 days. If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. Updated policies will be posted on this page with a revised "last updated" date. Where changes are material, we will notify affected customers by email.

11. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Netracom Pty Ltd
PO Box 447
Bathurst NSW 2795
Australia
Email: [email protected]
Support: ca.netracom.au