Apply for Partner Access

Three ways to partner with Netracom

We work with a small number of agencies, consultants and MSPs who resell hosting under their own brand. Choose the path that fits how you deliver for clients.

A. Agency Hosting Partners

White-label Hosting for Agency Portfolios

For agencies and MSPs managing multiple client sites who want wholesale pricing, central account control, and a provider-backed escalation path.

Explore Agency Hosting
B. Managed WordPress Clients

Managed WordPress for Client Sites

For teams that build and maintain WordPress sites but do not want to carry patching, backups, monitoring, and migration risk alone.

View Managed WordPress
C. Hermes / AI Infrastructure

Hermes Agent & AI Infrastructure

For consultants deploying automation and agent systems for clients who need managed hosting, operational support, and reliable infrastructure.

View AI Infrastructure

D. Domain registration (including .au) is available to partners as a wholesale add-on — a supporting service, not our headline. See partner domains ›

Built for partners who can't afford downtime

Your clients are your reputation. Netracom is an established, Australian-owned provider held to written commitments — not a bargain-bin reseller.

2011

Operating since 2011 — Australian-owned

99.9%

Uptime SLA on managed plans, backed in writing

AU

Australian data centres & local support

ABN 85 151 212 092

Netracom Pty Ltd — a registered Australian company

A migration process, not a leap of faith

Moving client sites is where most partners get burned. We assign a migration owner and move your sites on a schedule you approve.

  • 1. Scope & audit — we review your current stack and client sites, and agree a migration plan and timeline.
  • 2. Staged migration — sites are moved and tested on staging before any DNS change, with rollback ready.
  • 3. Cutover & handover — we schedule cutover with you, confirm every site, and hand over access with documentation.

SLA & infrastructure terms

Clear commitments you can quote back to your own clients.

  • 99.9% uptime SLA on managed plans, with defined service credits.
  • Australian data centres — data hosted onshore, aligned with auDA and Australian requirements.
  • Managed backups & monitoring included, with proactive alerting on partner infrastructure.
  • Reference partners available — request partner references during your application.

Structured partner support

Not an endless live-chat queue. Partners get a defined support model built for people who resell hosting for a living.

Priority partner ticketing

Partner tickets are triaged ahead of the general queue, with defined response targets by severity.

Named escalation path

A clear escalation route to senior engineers for incidents affecting your clients — no re-explaining to a new agent each time.

Australian business hours

Support from an Australian team that understands agency and reseller workflows, with 24/7 cover for critical incidents.

Why agencies move from commodity hosting to Netracom

The difference isn't the sticker price — it's who carries the risk when a client site goes down.

Comparison of commodity hosting versus Netracom partner infrastructure
Commodity hosting Netracom partner infrastructure
Low-cost, one-size-fits-all plans Structured partner infrastructure sized to your portfolio
Generic shared support queue Named escalation path to senior engineers
Migrations are your problem to solve Managed migration with an assigned migration owner
Best-effort, unstated uptime 99.9% uptime SLA, backed in writing
Unknown or offshore data location Australian data centres & data residency
You carry all the operational risk Provider-backed operational support & monitoring
PARTNER FAQS

Frequently asked questions

The questions agencies, MSPs and consultants ask before applying. Still unsure? Talk to our team.

Can I keep billing clients under my own brand?

Yes. You resell under your own brand and bill your clients directly. Netracom stays behind the scenes as your infrastructure provider — your clients see your brand, not ours.

Yes. We assign a migration owner and move your sites on a schedule you approve. Sites are staged and tested before any DNS change, with rollback ready, so there's no leap of faith.

Yes. Managed plans are hosted in Australian data centres, so client data stays onshore — aligned with auDA and Australian data-residency expectations.

Yes. Start with managed WordPress and add Hermes Agent hosting, AI automation or dedicated infrastructure as your clients grow — all under one partner account.

Partner tickets are triaged ahead of the general queue, with a named escalation path to senior engineers and 24/7 cover for business-critical incidents. Managed plans carry a 99.9% uptime SLA with defined service credits.

Our focus is partners managing multiple client sites, but we do host single-site customers on managed plans. If you're planning to grow a portfolio, mention it in your application so we can set you up to scale.

We look for agencies, MSPs and consultants managing client sites who value structured support, migrations and SLA terms over rock-bottom pricing. The clearer your client volume and the services you need, the faster we can assess fit.

Apply for partner access

Netracom onboards a limited number of agency and infrastructure partners. Tell us about your business and the clients you manage, and we'll assess fit and set up your partner account.